Terms of Service
The short version
- These terms are an agreement between you and Wealth Connects LLP, the company that makes Optyflo and TrackingFlo.
- When you use a product, that product's own terms apply as well and cover the detail: plans, billing and what you may send.
- You keep ownership of your data. You must have permission to message or track the people whose data you use.
- Follow the rules of the platforms you connect, including Meta's and WhatsApp's.
- Indian law applies, and our liability is limited to what you paid us in the last 12 months.
- 1. Who we are
- 2. What these terms cover
- 3. Accounts
- 4. Your data
- 5. Acceptable use
- 6. Meta, WhatsApp and other platforms
- 7. Fees
- 8. Our software and brand
- 9. Availability and warranties
- 10. Liability
- 11. Suspension and ending
- 12. Governing law and disputes
- 13. Changes
- 14. Contact
1. Who we are
Wealth Connects LLP ("we", "us") is a limited liability partnership incorporated in India (LLPIN AAW-4368), with its registered office at Flat No 12109, Tower 7, Crossing Republik, Ghaziabad, Uttar Pradesh 201016, India. We own and operate Optyflo and TrackingFlo.
2. What these terms cover
These terms apply to this website and to your use of any of our products. Each product also has its own terms, which you accept when you sign up for it:
- Optyflo: optyflo.com/terms
- TrackingFlo: trackingflo.com/terms
If these terms and a product's terms differ on something about that product, the product's terms apply. Our Privacy Policy explains how we handle personal data.
3. Accounts
- You must be at least 18 and use our products for business purposes.
- If you sign up for a business, you confirm you are allowed to accept these terms for it, and "you" then means that business.
- Give accurate details and keep your password and access tokens secret. You are responsible for everything done under your account and by the people you invite to it.
- Tell us straight away if you think someone else has accessed your account.
4. Your data
- You own the data you put into or connect to our products: your contacts, messages, orders, ads data and reports.
- You give us permission to store, process and display that data only to provide the product to you, to keep it secure, and to comply with the law.
- You confirm you have the right to use that data. That means you have a lawful basis, such as consent, to message your contacts, and your own website tells its visitors about any tracking you install.
- For your customers' and contacts' data, you decide how it is used and we act on your instructions. A data processing agreement is available on request.
5. Acceptable use
You must not use our products to:
- break the law, or send spam, or message people who have not agreed to hear from you or have asked you to stop;
- send content that is fraudulent, misleading, abusive, hateful or sexual, or that infringes someone else's rights;
- try to access another customer's data, test or break our security, or overload our systems;
- copy, resell or rebuild our products without our written agreement.
Each product's terms add rules for its own features, such as email and WhatsApp sending limits.
6. Meta, WhatsApp and other platforms
Our products connect to services run by other companies, such as Meta (WhatsApp, Facebook and Instagram), Google, Zoom and payment providers. When you connect one:
- you must follow that platform's terms and policies, including Meta's Platform Terms, the WhatsApp Business Terms of Service and the WhatsApp Business Messaging Policy;
- you must get and keep each contact's opt-in before messaging them on WhatsApp;
- your account with that platform stays yours, and the platform may charge you directly (Meta bills WhatsApp messages to your business unless your product terms say otherwise);
- you can disconnect at any time, as explained on our data deletion page.
We are not responsible for changes, outages or decisions made by those platforms, such as a template rejection, a quality rating change or a restricted account.
7. Fees
Prices, plans, any free allowance and how you are billed are set out on each product's website and in its terms. Taxes such as GST are added where they apply.
8. Our software and brand
Our products, software, designs, documentation, and the names and logos of Wealth Connects, Optyflo and TrackingFlo belong to Wealth Connects LLP or its licensors. You get a limited, non-exclusive, non-transferable right to use the products while your account is active. If you send us feedback or suggestions, we may use them without any obligation to you.
9. Availability and warranties
We work hard to keep our products running and accurate, but they are provided "as is". We do not promise they will be uninterrupted or error-free. Reports such as ad attribution are estimates based on the data you connect, and decisions you make from them are your own. We may change or improve features over time.
10. Liability
To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us for the product concerned in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.
11. Suspension and ending
- You can stop using a product at any time and ask us to delete your data. See our data deletion page.
- We may suspend or close an account that breaks these terms, puts other users or our sending reputation at risk, or is required to be stopped by law or by a connected platform. Where we reasonably can, we will tell you first and give you a chance to fix the problem.
- When an account closes, sections 4, 8, 10 and 12 continue to apply.
12. Governing law and disputes
These terms are governed by the laws of India. Please raise any dispute with us in writing first, and both sides will try in good faith to resolve it within 30 days. If it is not resolved, it will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, held in English in India, and the award will be final and binding. Either side may ask a court in India for urgent relief to protect its intellectual property or confidential information.
13. Changes to these terms
We may update these terms. We will change the effective date above and, for important changes, email account holders before they take effect. If you keep using our products after that date, you accept the updated terms.
14. Contact
Wealth Connects LLP
Flat No 12109, Tower 7, Crossing Republik, Ghaziabad, Uttar Pradesh 201016, India