User Data Deletion
The short version
- You can have the data Wealth Connects LLP holds about you deleted at any time, free of charge.
- Disconnecting in our app stops new data coming in. Removing our app in Facebook also withdraws the access you gave on Meta's side.
- Email us to delete everything else. We finish within 30 days and confirm by email.
- 1. Optyflo
- 2. TrackingFlo
- 3. Remove our apps from Facebook
- 4. Ask us to delete your data
- 5. What gets deleted
- 6. If a business messaged you
1. Optyflo: disconnect WhatsApp
- Sign in at optyflo.com and open Connections.
- Choose the Optyflo WhatsApp tile, then Manage.
- Click Disconnect. Your WhatsApp Business Account ID, phone number ID, access token and PIN are deleted from our database straight away, and anything Meta still sends for that number is discarded.
Full Optyflo instructions: optyflo.com/data-deletion
2. TrackingFlo: disconnect Meta Ads
- Sign in at trackingflo.com and open Integrations.
- On the Meta Ads card, click Disconnect. Syncing stops and the access token we use to read your ads data is discarded.
- Disconnecting does not remove ads data that was already synced. To delete that too, follow section 4.
Full TrackingFlo instructions: trackingflo.com/data-deletion
3. Remove our apps from Facebook (optional)
This withdraws the access you granted on Meta's side. You can do it before or after disconnecting in our apps.
- From Facebook: open Facebook, go to Settings & privacy → Settings → Business Integrations, select Optyflo or TrackingFlo, and choose Remove.
- From Meta Business Settings: open your business portfolio's settings, go to Integrations → Connected apps (or Partners in WhatsApp Manager for a WhatsApp account), select the app and remove it.
Meta keeps its own records of your accounts under Meta's terms. Deleting your data with us does not delete your Facebook account, ad accounts or WhatsApp Business Account.
4. Ask us to delete your data
Email support@wealthconnectsllp.com from the address on your account, with the subject "Delete my data". Tell us which product it is for: Optyflo, TrackingFlo or both.
Include your business or workspace name and, for WhatsApp, the phone number you connected. If you cannot write from your account's address, we will confirm your identity another way before acting.
Timeline: we reply within one business day, complete the deletion within 30 days, and confirm by email. Backups are overwritten on their normal cycle after that.
5. What gets deleted
- Your account: name, email, password hash and sign-in sessions.
- Every access token and connection we hold for Meta and any other service you connected.
- Data received from Meta: WhatsApp connection details, message history and templates (Optyflo); synced ad accounts, campaigns, ads, creatives and performance figures (TrackingFlo).
- Your workspace content: contacts, conversations, orders, visitor and journey data, campaigns, automations, reports and uploaded files.
What we keep, and why: invoices and payment records for as long as Indian tax law requires; a minimal record that your request was made and completed; and unsubscribe records, so that people who opted out are never messaged again. If you are a team member in someone else's workspace, we delete your account, and that business's data stays with them.
6. If a business messaged you or tracked your order
If you received a message, or bought from a business that uses Optyflo or TrackingFlo, that business controls your data. Ask them first. If you cannot reach them, email us with the business's name and your phone number or email address. We will pass on your request, stop further messages to you from that business through our products where we can, and tell you what was done.